In a nail salon your hands are literally full. While you’re doing gel polish or a set of extensions, the messages come in: is there room tomorrow for a fill, how long does a full set take, can an appointment move half an hour later? With a client’s hand in yours you don’t just pick up your phone, so questions sometimes sit there for hours. BarbrFlow is nail salon software that sorts that for you. The WhatsApp assistant replies on your own number, finds a time that fits the treatment and puts the appointment in your calendar as soon as the client confirms. Reminders and deposit requests go out automatically, so you can keep working in peace.
How it works
Your client messages ‘Can I get a fill on Thursday after five?’ and the assistant finds a time when you or a colleague is free and the treatment fits. If something isn’t clear, for example whether it’s a full set or a fill, it asks that first. The appointment is only booked after confirmation. Rescheduling and cancelling happen in the same chat, within your rules, and questions you need to answer come back to you.
Gel polish takes less time than a full set of extensions, and your calendar knows it too. You set up every treatment with its own length and link it to the nail techs who do it. Working with several tables? Each nail tech has their own hours. If a client wants a manicure and a pedicure, the assistant books them back to back. In the client overview you see what someone had last time.
Fills come round every few weeks, but a forgotten appointment is still a gap in your day. BarbrFlow sends a WhatsApp reminder before every appointment. If the client can’t make it, she reschedules straight away in the same chat. Clients who’ve gone longer than usual since their last appointment can be invited to book again, with their permission. And when a slot opens, the waitlist offers it to whoever it suits.
For long treatments like a full set of extensions, you can ask for a deposit. The client pays online through a payment link in WhatsApp (for example with iDEAL or card) and the money goes straight into your own Mollie or Stripe account. You decide which clients it applies to. In the dashboard you see how booked-up each team member is, plus takings and no-shows, so you know how your salon is doing.
Yes, if you set them up as separate services. Then every treatment gets the right length and the assistant asks a follow-up question when it isn’t clear what the client means.
Yes. Every team member gets their own hours and you decide which treatments they do.
No. Reminders only go out about existing appointments. Invitations to come back only go to clients who gave permission, and anyone who sends STOP won’t get them any more.
Try BarbrFlow free for 14 days. After that it’s €249 per month per business, excluding VAT and all-in for normal use: no low ‘from’ price with a separate bill for your WhatsApp messages afterwards. Cancel any month, with no notice period.